Contact Information

At Relaxnova, we believe that exceptional customer service is just as important as the quality of the products we offer. Our team is committed to providing friendly, professional, and timely support whenever you need assistance. Whether you have a question before placing an order, need help tracking your shipment, require assistance with a return or exchange, or simply want more information about one of our products, we are always here to help.

We strive to respond to every customer inquiry as quickly as possible. Most emails receive a response within 24–48 business hours, although response times may be slightly longer during weekends, public holidays, or periods of exceptionally high demand. We appreciate your patience and will always do our best to assist you promptly.

To help us resolve your request as efficiently as possible, please include your full name, order number (if applicable), and a detailed description of your inquiry when contacting us. Providing complete information allows our support team to review your request quickly and offer the most appropriate solution.

If your inquiry is related to an order, such as shipping updates, product issues, returns, exchanges, or refunds, including photographs where appropriate can help us process your request more efficiently.

Our customer support team is available during the following business hours:

Monday – Friday
9:00 AM – 6:00 PM (GMT)

Customer inquiries received outside of business hours will be answered on the next available business day.

If you are contacting us regarding a return or exchange, please do not send any products back without first contacting our support team. We will provide you with the appropriate return instructions once your request has been reviewed. Unauthorized returns may delay processing or may not be accepted.

For all customer service inquiries, please contact us using the following email address:

Relaxnova
Email: relaxnova.com@gmail.com

We sincerely appreciate your trust in Relaxnova and thank you for choosing us. Your satisfaction remains our priority, and we are committed to making every shopping experience as smooth, secure, and enjoyable as possible.