Privacy Policy
At Relaxnova, we believe that protecting your privacy is just as important as providing high-quality products and exceptional customer service. We are committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information whenever you visit our website, browse our products, place an order, or communicate with our customer support team. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
When you visit our website, we may collect certain personal information that you voluntarily provide to us, including your name, billing and shipping address, email address, telephone number, and any other information you choose to provide while placing an order or contacting our support team. In addition to the information you provide directly, we may automatically collect technical information such as your IP address, browser type, operating system, device information, referral source, browsing behavior, pages viewed, session duration, and interactions with our website. This information helps us better understand how visitors use our website and allows us to improve our products, services, and overall shopping experience.
The information we collect is used for legitimate business purposes, including processing and fulfilling orders, verifying payments, arranging shipment, providing customer support, responding to inquiries, communicating order updates, preventing fraudulent transactions, improving website functionality, analyzing website performance, complying with applicable legal obligations, and delivering a more personalized shopping experience. If you choose to subscribe to our newsletter or promotional communications, we may also use your email address to inform you about new products, exclusive offers, special promotions, and important company updates. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
To provide a secure and efficient shopping experience, Relaxnova works with trusted third-party service providers, including payment processors, fulfillment partners, shipping companies, analytics providers, website hosting services, email marketing platforms, and customer support tools. These partners only receive the information necessary to perform their respective services and are contractually or legally required to protect your information. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Payment security is extremely important to us. All payment transactions are processed through secure third-party payment providers that use industry-standard encryption technologies. Relaxnova does not store your complete credit card, debit card, or other sensitive payment information on our servers. All payment information is handled securely by certified payment providers in accordance with applicable security standards.
Like most modern websites, Relaxnova uses cookies and similar technologies to improve website performance, remember your preferences, analyze visitor behavior, measure marketing effectiveness, and provide a more personalized browsing experience. Cookies help us recognize returning visitors, maintain shopping cart functionality, understand which pages are most popular, and continuously improve our website. You may disable cookies through your browser settings at any time; however, certain features of our website may not function properly if cookies are disabled.
We take reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, misuse, alteration, or destruction. Although we continuously work to maintain a secure environment and implement industry-standard security practices, no method of electronic transmission over the Internet or electronic storage system can be guaranteed to be completely secure. For this reason, while we strive to protect your information, we cannot guarantee absolute security.
Depending on your country or region, you may have certain rights regarding your personal information. These rights may include requesting access to the information we hold about you, correcting inaccurate information, requesting deletion of your personal data where legally permitted, restricting certain processing activities, objecting to specific forms of data processing, or requesting a copy of your personal information. If you wish to exercise any of these rights, you may contact us using the email address provided below, and we will respond in accordance with applicable laws and regulations.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, providing customer support, complying with legal, tax, and accounting obligations, resolving disputes, preventing fraud, and enforcing our agreements. Once your information is no longer required for these purposes, it will be securely deleted or anonymized whenever reasonably possible.
Our website may contain links to external websites operated by third parties. These websites maintain their own privacy practices and policies, which are independent of Relaxnova. We are not responsible for the content, security, or privacy practices of any third-party websites, and we encourage you to review their privacy policies before providing any personal information.
Relaxnova does not knowingly collect personal information from children under the age of 18. Our products and services are intended for adults. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information from our records.
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business operations, legal obligations, technological developments, or industry practices. Any updates will become effective immediately upon publication on this page. We encourage customers to review this Privacy Policy periodically to remain informed about how their information is collected and protected.
If you have any questions regarding this Privacy Policy, the way your personal information is handled, or if you would like to exercise your privacy rights, please contact us at relaxnova.com@gmail.com. Our customer support team will be happy to assist you and respond to your inquiry as promptly as possible.