Terms of Service

By accessing or using the Relaxnova website, you agree to be bound by these Terms of Service. These terms govern your use of our website, products, and services, and establish the rights and responsibilities of both Relaxnova and its customers. If you do not agree with any part of these terms, please do not use our website or place an order.

Relaxnova reserves the right to modify, update, or discontinue any part of the website, products, services, pricing, or these Terms of Service at any time without prior notice. Any changes become effective immediately upon publication on this website. Continued use of our website following any updates constitutes your acceptance of the revised terms.

By placing an order, you confirm that all information provided during checkout is accurate, complete, and up to date. You are responsible for ensuring that your billing details, shipping address, email address, and contact information are correct before completing your purchase. Relaxnova cannot be held responsible for delays, failed deliveries, or additional costs resulting from inaccurate information provided by the customer.

All prices displayed on our website are shown in the applicable currency selected on the website and may be changed at any time without prior notice. While we make every effort to ensure pricing accuracy, occasional errors may occur. If an incorrect price is displayed due to a technical or human error, Relaxnova reserves the right to cancel or refuse the affected order and issue a full refund if payment has already been received.

Orders are accepted only after payment has been successfully authorized and verified. Although an order confirmation email indicates that we have received your order, it does not guarantee acceptance of the order. Relaxnova reserves the right to refuse, cancel, or limit any order at its sole discretion, including but not limited to suspected fraudulent activity, unauthorized transactions, pricing errors, inventory limitations, or violations of these Terms of Service.

Estimated shipping and delivery times provided on our website are estimates only and should not be interpreted as guaranteed delivery dates. Delivery times may vary due to customs clearance, carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control. Relaxnova shall not be held liable for delays caused by third-party shipping carriers or government authorities.

Customers are encouraged to carefully review our Shipping Policy and Refund Policy before making a purchase. By placing an order, you acknowledge and accept the terms outlined in those policies, including return eligibility requirements and the customer's responsibility for applicable return and exchange shipping costs unless otherwise required by law.

All content available on the Relaxnova website, including but not limited to text, product descriptions, graphics, images, videos, logos, branding elements, icons, website design, and other intellectual property, is owned by or licensed to Relaxnova and is protected under applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from Relaxnova.

You agree not to use our website for any unlawful purpose or in any manner that could interfere with the security, functionality, or availability of the website. This includes attempting unauthorized access to our systems, introducing malicious software, interfering with website operations, or engaging in fraudulent activities.

To the fullest extent permitted by applicable law, Relaxnova shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services. Our total liability for any claim relating to a purchase shall not exceed the amount paid by the customer for the applicable order.

Certain products sold by Relaxnova are intended to support general comfort and wellness. Product descriptions, images, and marketing materials are provided for informational purposes only and should not be interpreted as medical advice, diagnosis, treatment, or guarantees of specific results. Individual experiences may vary depending on personal circumstances and product usage.

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect without being affected.

These Terms of Service shall be governed and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.

If you have any questions regarding these Terms of Service, please contact our customer support team at relaxnova.com@gmail.com. We are committed to providing clear communication and professional assistance whenever you need support.