Refund Policy

At Relaxnova, customer satisfaction is important to us, and we are committed to providing high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we encourage you to contact our customer support team so we can review your request and provide the best possible solution. By placing an order through our website, you acknowledge that you have read and accepted the terms outlined in this Refund Policy.

We offer a 30-day return period starting from the date your order is successfully delivered. To be eligible for a return, the item must be returned in its original condition, free from excessive wear, damage, or misuse. Whenever possible, products should be returned with their original packaging and all included accessories. Items that have been intentionally damaged, modified, or used in a way that prevents resale may not qualify for a refund.

Before returning any product, customers must first contact our support team at relaxnova.com@gmail.com to receive return instructions. Returns sent without prior authorization may not be accepted or processed. Once your request has been reviewed, we will provide the appropriate return address and any additional instructions required to complete the return process.

Unless a product arrives damaged, defective, or the wrong item was received due to our error, all return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. We strongly recommend using a shipping service that includes tracking information, as Relaxnova cannot be held responsible for returned packages that are lost, delayed, or damaged during transit.

If you wish to exchange a product, all shipping costs related to the exchange are also the responsibility of the customer, including both the cost of returning the original item and the cost of shipping the replacement item. Exchanges are subject to product availability at the time your returned item is received and inspected.

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery. To help us investigate the issue quickly, please include your order number together with clear photographs of the product and its packaging. After reviewing the information provided, we will determine the most appropriate resolution, which may include a replacement, partial refund, full refund, or another suitable solution depending on the circumstances.

Once your returned item has been received and inspected, we will notify you regarding the outcome of your return request. If your refund is approved, the amount will be issued to your original payment method. Depending on your payment provider or financial institution, refunds typically appear within 5–10 business days, although processing times may vary.

Orders may only be cancelled before they have entered the processing or fulfillment stage. Once an order has been processed or shipped, it can no longer be cancelled and must instead follow the return procedure described in this policy after delivery.

If a shipment is refused, abandoned, or returned because the customer provided an incorrect shipping address or failed to collect the package, any shipping charges, return shipping fees, customs charges, storage fees, or other related costs may be deducted from the total refund amount where applicable.

If you experience any issue with your order, we kindly ask that you contact our customer support team before initiating a payment dispute or chargeback. Most concerns can be resolved quickly through direct communication, and we are always committed to finding a fair solution for our customers.

By placing an order with Relaxnova, you confirm that you have read, understood, and agreed to this Refund Policy.

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team at relaxnova.com@gmail.com.