Shipping Policy

At Relaxnova, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer. Every order is carefully processed and prepared by our fulfillment partners to ensure it arrives safely and in excellent condition. By placing an order through our website, you acknowledge and accept the shipping terms outlined below.

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Processing times may occasionally be extended during holidays, promotional events, or periods of exceptionally high order volume. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 72 hours for tracking updates to appear after shipment.

Estimated delivery times vary depending on the destination country. Most orders are delivered within 7–15 business days, although international shipments may occasionally require additional time due to customs inspections, weather conditions, local courier delays, or other circumstances beyond our control. Delivery estimates are provided in good faith but cannot be guaranteed.

Shipping costs are calculated during checkout unless a free shipping promotion is available. Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your local customs authority are the responsibility of the customer. Relaxnova has no control over these charges and cannot estimate or reimburse them.

Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete shipping address is submitted, we may not be able to modify the order once processing has begun. Should a package be returned because of an incorrect address, refusal of delivery, or failure to collect the shipment, any additional shipping costs required to resend the package will be the responsibility of the customer.

While we work with trusted shipping partners, delivery delays may occasionally occur due to factors beyond our control. Relaxnova cannot be held responsible for delays resulting from customs clearance, severe weather, transportation disruptions, public holidays, or carrier-related issues. If your shipment appears delayed or lost, we encourage you to contact us so we can assist you in communicating with the shipping carrier.

If your package arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery by emailing relaxnova.com@gmail.com. To help us resolve the issue quickly, please include your order number along with clear photographs of the product and its packaging. Every claim will be reviewed individually, and we will work with you to provide an appropriate solution.

If your order contains multiple items, they may be shipped separately depending on warehouse availability and inventory location. In such cases, you may receive multiple tracking numbers, and the items may arrive on different dates.

By placing an order through Relaxnova, you acknowledge that you have read and accepted this Shipping Policy.

For any shipping-related questions or assistance, please contact us at relaxnova.com@gmail.com.